Customer Service

- Communicate with clients effectively via emails, phone calls or other communication channels to resolve their issues.
- Resolve product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Provide training and continuous support in respective tasks allocated to improve clients’ account
- Make monthly integrated reports and come up with new ideas, solutions to reinforce and enhance the service quality

- Computer literacy (Ms. Excel, Word, Power Point, etc).
** Skill:
- Good influencing skills and interpersonal;
- Loyal and willing to relocate at project site.
- Good planning, organization skills.
- Excellent communication skills (including good listeners, persuading, negotiating and influencing skills)
- Good planning/following up skills
- Good in team work and under pressure
** PERSONALITY
- Fair, honest, loyal to the company.
- Be careful, thoughtful, quick.
- To listen, to understand the psychology of colleagues and customers.
- Exemplary work.

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Cập nhật gần nhất lúc: 2021-06-15 15:24:03