Customer Service & Call Center Manager

ORIFLAME VIET NAM
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Job Purpose
Overall responsibility and accountability for apart activities related to Service Center operation, development and management in HCMC Branch
Service Center Operation
Excellent Operation of the implementation of the Oriflame World-class service & marketing concept in Vietnam
• Responsible for safe, efficient and tidy warehousing of products (bulk warehouse & picking lines) with FIFO & 5s standards, ensure accurate stock in & out with lowest stock variance.
• Interface with other departments for best possible co-operation and utilisation of resources, e.g Operations Manager for efficient supply of products and upgrading procedures, IT and Marketing for new Catalogue offers running on system, etc.
• Build short-term and long-term plans for Service Center based on Branch sales target, including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
• Responsible for efficient and professional daily operation of Service Center, both in terms of staff performance and operational systems (Call Center, Immediate SA counters, After sales service & Warehouse)
World-class Service
• Cooperate with other Departments for pioneer services launching that creates the most comfort for customers
• Ensure highest level of customer service in terms of customer satisfaction, staff productivity, waiting time and delivery accuracy
• Staff motivation and support to maximize their performance and pride to be members of professional team
• Review, evaluate and improve service standards to a much higher level that exceeds customer’s expectations

Yêu cầu công việc

Company Benefits for Branch Staff
• Working place: 100-102 Nguyen Van Troi, Ward 8, Phu Nhuan Dist, HCMC.
• Labor Union organization is set up.
• 1 month annual 13rd salary is applied for staff with 6 months working for Oriflame at least with average salary.
• Social insurance is applied and monthly covered 31% by Company (without deduct from staff salary, staff only contributes 1% unemployment insurance as law.
• Health insurance via PVI is applied 24/24 for all staff.
• Monthly products allowance: equivalent to 700k applied after probation 2 months.
• Quarterly bonus: 50% monthly salary if target is reached both in sales and expenses, applying for staff with 6 months working for Oriflame at least with average salary.
• Working time 9AM-6PM from Monday to Fri, 9-13:00 on Sat.
• Salary is increased annual in Jan for 6 months working and up.
• Salary: USD 1,000-1,500.
• Direct report: Area Manager HCM

Quyền lợi

Health insurance via PVI is applied 24/24 for all staff
Salary is increased annual in Jan applied at least from period of 6 months working and up
Monthly products allowance: equivalent to 700k applied after probation 2 months.

Cập nhật gần nhất lúc: 2021-06-21 23:19:02

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Quy mô: 10 - 25
Trụ sở: 100-102 nguyễn văn trỗi - phú nhuân -hồ chí minh

Thông tin chung

Ngành nghề
Kế toán, Kiểm toán, Tài chính/Đầu tư
Cấp bậc
Trưởng Phòng
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Đang cập nhật
Hạn nộp hồ sơ
13/07/2021
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