Customer Service - China Desk ( Dong Nai / Hai Duong )

• Resolve tenant inquiries, complaints and requests in a timely and efficient manner;
• Perform other related duties as requested
• Maintain close communication with sales team to address daily needs, special requests from the tenants and leasing issues
• Coordinate with other departments to ensure the smooth business operation and satisfactory tenants in daily operation
• Maintain proper documentation of tenant-related documents, handover/ takeover minutes and other communication with tenants
• Support and advise tenants for the after sales services such as transfer of utilities contract, compliance with laws and regulations of the government and industrial park developers, fire safety regulations, licensing application, labor force, tax and other value-added services …etc.
• Co-ordinate with Facilities Management team on handover and takeover of the leased units to ensure compliance with BWID Fit-out Guidelines and quality of the leased units

• Mature, patient, attentive, detail-oriented, dynamic and proactive
• Proficient in Microsoft Office
• Ability to work effectively within a team and independently
• Excellent verbal and written communication skills
• Bachelor’s degree in related fields
• Professional customer service skills
• 3 to 5-year of experience in Customer Service
• Strong problem-solving skill
• Well organization & time management
• MUST Proficient in spoken and written English and Chinese (Mandarin)

Attractive Yearly Bonus (Performance Bonus)

Health insurance for employees and family members

Annual Health Check for all employees

Cập nhật gần nhất lúc: 2022-10-01 23:02:03