Customer Service Development

• Continously observe and learn the customer experience trends to propose inniatives and solutions to line manager
• Partner with HR to ensure that customers have great experiences
• Research and implement tools to understand customer insights
• Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs
• Conduct and analyze quality assurance surveys to enhance services provided to customer
**About Concung.com
• Working time: 8:30 - 17:30 Monday - Friday
• Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC
**Requirement:
• Bachelor’s degree in Hospitality/Commerce/Human Resources/Marketing
• Proactive, logical, innovative and creative thinker and doer
• Analytical skill & reporting skill
• Fluent in using Microsoft Office application (Excel, Powerpoint,…)
• Proficient in spoken and written English
• Willing to work cross-functionally and under high pressure
• At least 1-year experience in Customer Service or office field
• Ability to effectively communicate information and ideas in written and verbal format
**Benefit
• Work in a dynamic, open, creative environment
• Annual bonus: 2 - 3 months under minimum KPI requirement
• Regular training, company team building, birthday bonus
• Participate in the Employee Stock Option Program

Cập nhật gần nhất lúc: 2022-08-08 10:42:04