Customer Service/ Documentation Representative (Operation

• In liaise with related personnel / departments, manage customers’ export shipments from end to end.
• Meet customers agreed performance metrics in the least cost manners.
• Evaluate, investigate and trouble shoot service issues in order to improve service delivery standards and minimize cost impacts.
• Supervise and monitor rollout of account and process implementation/opportunities and provide feedbacks of its effectiveness.
• Execute process improvements in order to enhance productivity, efficiency and overall compliance of customers’ requirements.
• Assist in customer engagement meetings to promote APLL products and services.
• Conduct periodic meetings with vendors to ensure customers’ requirements are understood and complied
• Continuously intensify relationship in order to maintain and protect customer
• Other assigned task from Supervisor / Manager.

•    Fresh-graduate to 2 working years in related industry
•    Can use Excel, Word
•    Can communicate in English
•    Problem Solving Skills
•    Client-oriented, responsible, careful, detail & result-oriented
•    Ability to work under pressure,over time