Customer Service Engineer (MS Office 365)

Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.

Yêu cầu công việc

• Having Customer Service skills/mindset.
• Available to work night shifts (Flexible 9 hours/day around 6:00 PM- 7:00 AM or 10PM- 7AM)
• Proficient in English (4 skills) is a must.

• Competitive salary depending on experience
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup

Cập nhật gần nhất lúc: 2024-08-06 04:30:02