Customer Service Executive

Essential Duties and Responsibilities
Customer Service Management
We are currently seeking a Customer Service Executive to join DHL eCommerce Vietnam!
The Customer Service Executive will be required to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels. Incumbent will need to have the mind-set and attitude that Customer Service is a key differentiator of our business.
• Assist customers in resolving service issues, complaints and claims compensation promptly.
• Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
• Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Stakeholder Management
• Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
• Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Process Management
• Provide responsive reply to general customers&039; email enquiries or via other interaction channels.
• Provide timely updates to customers on shipment tracking status.
• Promptness in arranging for shipment pick up or handling of exceptions.
• Timely management of complaints and claims compensation.

Desired Skills / Qualifications
• Minimum 2 years of related industry experience
• Preferable with experience working in teams
• Good communication skills (English and Vietnamese)

Health insurance and social insurance regulated by Vietnam Labor Law

Professional trained by experts

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2021-02-18 18:10:11