Customer Service Executive

To handle customer complaints according to the Company procedures and service standard.
To assist and back up other team members and provide supports and report to Supervisor
To respond and ensure the customer enquiries and requests are addressed in a timely manner
To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team

Strong written, verbal skills in English or English- Chinese bilingual is an advantage.
Excellent customer service & presentation skills.
Bachelor’s degree.
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...
Willing to work OT if any

Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2022-05-11 16:32:03