Customer Service Executive/ Booking

• Attractive salary
Opportunity for rapid growth to Management for the high qualified and suitable candidates.
RESPONSIBILITIES :
• Keep and develop good relationship with all members
Respond promptly to customer inquiries by email
- Handle and resolve customer complaints
- Communicate and coordinate with internal departments
- Records details of customer interactions, satisfactions and complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Organize workflow to meet customer timeframes
- Supervising and managing money collection
- Provide feedback on the efficiency of the customer service process
• Conduct supports to members such as booking of accommodation, air tickets, visa approval, tour and other travel related services to travel mostly abroad: Australia, USA, EU etc.
• Provide members ‘ feedback to the Management
• Consult and explain all members’ inquiries
• Ad-hoc duties assigned by Managers.
- Experiences in working in Vietnam&039;s top travel companies in outbound tour services (overseas hotel and tour bookings) will be an advantage.
- More details will be discussed in the interview

• Age : From 27 and up
• Good experience in booking including flights and accommodations (online).
• Proficiency in written and spoken English, highly recommended for working in foreign companies.
• Meticulous and organized.
• At least 2 year of experience in Customer Service Executive.
• Eager to learn.
• Fast worker, able to multi-task and handled workload in a high volume and fast pace environment.
• Proficient in MS Office.
• Pleasant and well-trained in telephone etiquette.
• Service-oriented mindset and good customer service skills.
* BENEFITS
• Career opportunities in one of the largest Resorts and Club Management Group in the world and the biggest in Australia, to be able to optimize abilities and develop career.
• Working environment: International and dynamic in the tourism and leisure industry. The Group operates across the world.
• Preferred language for applications: CV in English
• Term of contract: based on Vietnam Labor Law.
• Insurance based on Vietnam Labor Law and others.
• 02-month probation.
• Salary : 800$ - 2,000$

Insurance based on Vietnam Labor Law and others

Career opportunities in one of the largest Resorts and Club Management Group in the world and the bi

International and dynamic in the tourism and leisure industry. The Group operates across the world.

Cập nhật gần nhất lúc: 2021-02-22 13:10:07