Customer Service Executive (Nhân Viên Chăm Sóc Khách Hàng)

- Working location: 27 Nguyen Ba Lan, Thao Dien, District 2, HCMC
- Salary: Negotiate according to ability
- Working hour: 44 hours/ week, according to Clinic arrangement
- Visit us: https://westcoastinternational.com/
MAIN DUTIES:
- Perform reception duties of clinic: meet and greet patients, answer phone calls, make and remind appointments, provide consultation of the clinic’s services to the patients to meet the target objectives;
- Manage overall patient records, ensure to complete and up to date; maintain client contacts and email database;
- Translate documents for Clinic and doctors;
- Solve clients’ problems and complaints, handle conflicts;
- Coordinate with relevant departments to handle the crisis/incident from customer’s complaints;
- Support Finance team for billing;
- Other duties assigned by Customer Service Manager and Director.

- College's Degree or above;
- At least 1 year working experience;
- Good communication and be fluent in speaking and writing English skills;
- Be positive and can-do attitude;
- Female is preferable; candidates from Dental clinic/hospital, etc…are preferred.
BENEFITS:
- Social insurance, Health insurance, Unemployment Insurance and other benefits according to the labor law
- Annual company outing trip; health check; company service benefits including dental, skincare and chiro.