Customer Service Executive (R&D Department)

Handling and following global clients:
Sending to clients appropriate test request form and protocols
Following clients requirements basing on their program procedure as below:

Log- in to client’s IT system for updating information
Testing, billing issue, distribution test reports…

Taking care of clients :

For the failures of test results, explain the test procedure…
Addressing clients’ inquiries

Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

Explain the test requirement, related label required…
Explaining client program procedure
Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
Explain testing price if any
Placing on hold, off hold samples
Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries

Other tasks assigned by direct manager.

Trình độ ngoại ngữ (Foreign Languages Skills)
Kinh nghiệm (Experiences): 1- 2 years in relevant positions such as customer service, sales admin in testing or B2B industries
Trình độ học vấn, chuyên ngành (Education Background, Major): At least graduated from university or above, major in business administration, international business, psychology

Advanced English in 4 skills.
Other languages are an advantage.

Khác
(Others)

Able to work independent and coordinate with other teams
Soft skills: communication, negotiation, persuasion
Basic Microsoft office skill

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-12-10 22:10:02