Customer Service Executive (Travel/Ota Project - Ticketing Team)

Scope of Work:
Responsible for customer cases related to the issuing of airline tickets (GDS). The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.
Responsibility:

Achieve daily performance targets defined by the supervisor
Escalate support cases as per the company’s criteria.
Issue tickets to customers via the booking system.
Ensure all cases are solved within the required timeframe following the company’s SOPs
Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problems.

Have knowledge in the aviation industry which is familiar with policy for the domestic market: Vietjet, Bamboo, Vietnam Airlines, ….
At least 6-month experiences in Customer Service or Call Center or Booking air ticket
Able to adapt to dynamic company culture and fast-paced working environment
Willing to work under shifting mode (Night shift including: 3-4 days/month, from 10PM - 6AM)
Willing to work on the weekend, national holidays, overtime if needed
Good at English both written and spoken

Salary: 10.000.000 - 12.000.000 VND
Annual health checkup
Bonus, reward on achieving non-revenue KPI (up to 2 million/month)
Extensive coaching and training
All devices for work (laptop, phone) is sponsored
Performance appraisals every year
Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)

Cập nhật gần nhất lúc: 2021-03-08 07:10:01