CUSTOMER SERVICE EXECUTIVE

• Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfilment.
• To response and ensure the customer enquiries and requests are addressed in a timely manner
• To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
• To assist and back up other team members and provide supports and report to Manager
• Other tasks assigned by Manager

• College/University degree, general education degree or equivalent


• Knowledge of relevant computer applications


• Knowledge of administrative procedures


• Chinese languague is preferable