Customer Service

Ensures customer order to be shipped timely as ETD commitment.
Opens customer accounts by recording account information.
Communicates with customers for shipping document, payment.
Maintains relationship with key customers
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Receives customer order and work with relating Department to confirm Pro forma invoice to customers.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Completes other assignments and special projects as requested by the Customer Service Supervisor/Supply Chain Manager.
** Working Location: Street DE3, My Phuoc 3 Industrial Zone, Ben Cat, Binh Duong (Car pick up at Nga Tu Binh Phuoc, Binh Duong, Đồng Nai)

Education
Required – University graduate, major in Business Administration or English
Experience
As least 1 years experienced in customer service/merchandiser
Proven track record of success measured by increased responsibility and attainment of prescribed objectives.
Knowledge of:
Knowledgeable about furniture product
Customer Management
Skills and Abilities
Strong interpersonal & multi-tasking skills
Strong problem solving skill
Good in written and spoken English.
Familiar with maintaining customer database
Excellent communication skills, ability to communicate with all organizational levels
** Working Location: Street DE3, My Phuoc 3 Industrial Zone, Ben Cat, Binh Duong (Car pick up at Nga Tu Binh Phuoc, Binh Duong, Đồng Nai)

Chế độ thưởng
Chế độ bảo hiểm
Tăng lương
Phụ cấp
Du Lịch
Nghỉ phép năm
Đào tạo
Xe đưa đón

Cập nhật gần nhất lúc: 2021-07-20 15:52:03