Customer Service Import (HCM) - Freight Forwarder

• Take care for inquiries from overseas offices/ agents, company clients or Sales.
• Work closely with Salesperson in order to gain new business while maintaining existing one.
• Handle import shipments to Vietnam for both sea and air in accordance with Company standards
and policies, laws, rules and regulations of the relevant authorities, billing systems, accounting
procedures and import process, customs clearance.
• Handle all complaints / issues during the shipment progress included but not limited to cargo delay,
cargo found irregularity, etc..
• Ensure the timelineness and accuracy of Billing, File closing, docs/ info uploading into company
• Identify issues affecting work progress and recommend solutions.
• Proactively provide solutions and escalate to superior in time.
system/ customized reporting system.
• Coordinate with other departments to provide a standard of service required by each customer.
• Other duties as required.
• Ensure customers&039; satisfaction and feedback to customers in a professional manner.
Working hour: Mon – Fri from 8:00 to 17:00, Sat: 8:00 - 12:00 (1 time / month)

• Experienced in customs clearance.
• Proficiency in MS Office, Outlook.
• Critical thinking and problem solving skills.
• Positive attitude with “can do” mindset.
• Excellent verbal and written communication and negotiation skills.
• Customer orientation.
• Freight forwarding knowledge with all ship-modes (Sea, Air, Local transportation).
• Organizational skills to handle multiple shipments simultaneously with a sense of urgency.
• Ability to make effective decisions under pressure
• English is a must.
• Good discipline, take Initiative, teamwork, self-motivated, detailed.
Benefits:
- 12 days annual leave and 3 days medical leave.
- Modern, dynamic & friendly working environment.
- 13th month salary
- Full Social, Health and Unemployment Insurance according to the Labor law
- Training and career development opportunities.

Competitive salary + Attractive annual bonus

Medical Insurance international package

Work environment: dynamic, innovative and friendly.

Cập nhật gần nhất lúc: 2022-09-28 02:22:04