Customer Service / ISO Section Leader (in QA Dept)

QMS & document management
1. Review Quality Management System / Verification ISO 9001: 2015 regularly and satisfy customer requirements / correspondence
2. Establish an internal verification plan
3. Collaborate with customers:
• Complete product / unit knowledge
• Office management skills, communication, verification
• Ability to meet customer requirements
Customer service
1. Receive and resolve customer complains, give out solutions
2. Organize customer meetings to find out the causes, measures and report on QIMS
3. Coordinate when customers come for verification