Customer Service

Purchase Order (PO) follow up.
• Co-ordinate between customers / vendors and internal production team or purchasing team for order fulfillment.
• Open orders and non-shipped goods checking
• Confirm receipt of customer&039;s orders. Provide excellent customer service to gain new customers and maintain existing customers
• Work with product development Team, purchasing team, and internal in-house production team to arrange production and ensure on time goods delivery
• Provide info. to Accounting dept. for proforma invoice issuing if necessary.
• Work with Accounting Team and Logistics team to arrange goods delivery
• Work with accounting team and customer for chasing customer&039;s long outstanding payment.
• Provide proper shipping method recommendations to customer when necessary
• Work with accounting team and customer for chasing customer&039;s long outstanding payment.
• Negotiate with customer for problem solving (e.g. production lead time communication, minimize Company&039;s loss for claim issue etc.)
• Systems maintenance and problem solving
• Clarify and verify all the PO info. during order entry stage
• Handle enquiry from customer via E-mail / Phone. (Such as order status, delivery schedule, product information, payment issue, etc.)
• Communicate with other departments for problem solving

- University or Colleges Degree
- Good at English communication ( writing and speaking)
- Have experience at least 2 years prefer in Printing or Relevant

Lunch Allowance
Free Related Job Training
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Cập nhật gần nhất lúc: 2022-08-09 20:02:04