Customer Service Leader

We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken.
You will lead customer service team and provide the best customer service to our customer.
YOUR SKILL AND EXPERIENCE

Experience with: e-commerce
Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
Monitor and improve processes to improve KPIs, customer experience, and work productivity
Team leader experience: 2 years, team size from 5
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
Develop training plans for your team members.
English or Chinese: fluently

WHY YOU WILL LOVE WORKING HERE ?

KPI bonus
Salary: nego (20-30M gross)
Annual trip
13 + 14th bonus
Insurance full gross salary
15 days annual leave

Cập nhật gần nhất lúc: 2023-01-14 06:12:04