Customer Service Leader (E-Commerce Us Customer)

Manage CS team ensure operational excellence and excellent customer service:
- Work closely with other departments if customers are having problems with the product (feedback, request,etc)
- Coordinate with Suppliers and partners to update and monitor the Customer’s orders ( Quality, Shipping Leadtime, Payment issue,etc)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits via email in a professional manner.
- Ensure customer satisfaction and provide professional customer support.
Building Customer-Centric strategy , Customer Service flow
Discuss with COO to improve the current policy

At least 2 years of experience in customer service. ( Ecommerce and US Customer is plus)
Having a Customer-centric mindset.
Proficient with Word, Excel, Google Sheet, and Customer service system ( Fresh desk, help desk,etc)
Good English communication skills (English: 6.5 IELTS or equivalent).
Have logical thinking, synthesis and problem solving skills, Leadership
Be suitable with our three core values: sharing - daring - integrity

Daily break time with free games and snacks.
Individual opinions are heard and respected
Human-centric and friendly working environment
Highly competitive salary
Periodic mentoring program included
Working time: 8 a.m - 5:30 p.m from Monday to Friday + 4 Saturdays WFH
Vietnam Social Insurance Included
Bonus: Divide profits twice a year regarding the company’s business performance

Cập nhật gần nhất lúc: 2022-09-27 16:32:04