Customer Service Leader

Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Develop training plans for your team members.
You will working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken.
Proactive at solve problem, Collaborate with other groups / departments to achieve business goals.
You will lead customer service team and provide the best customer service to our customer.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.

Minimum of 2-years’ experience in related management role (e-commerce), team size from 10.
Ability to multi-task, prioritize, and manage time effectively.
English or Chinese: fluently.
Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.

Salary: nego (20-30M gross)
Insurance full gross salary
15 days annual leave
Annual trip
KPI bonus
13 + 14th bonus

Cập nhật gần nhất lúc: 2022-12-19 11:12:04