Customer Service Ocean Import

•To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with carrier etc.).
•Work out quotations for existing customers and providing obtained market information to sales.
•Send Arrival Notice, information of shipment accuracy and timelines.
•To check and verify documents and update Track & Trace system.
•To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
•To work within SOP’s and quotation from M&S and overseas offices. Ensure handle shipment under smooth operational excellence by following SOP, respect rules, be proactive in daily contact with customer. Billing and job costing timelines and accuracy as per KPIs
•To inform to team leader of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
•To feedback pre-claim details and status to customers.
•To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
•To Update IHT for incident shipment
•To verify and post incoming invoices
•To handle job costing / control shipping run by obtaining loading confirmation from carrier and/or contractors
•To handles customers statistics and reports.
•To Closing file in Shipping Run (SAP)
•To take up additional tasks as assigned