Customer Service Officer

RESPONSIBILITIES
Keep customers updated on the latest products via interactive communication tools such as SMS, phone calls, Facebook/ Instagram Messenger, Zalo, Whatsapp, ETC to increase sales.
Build sustainable relationships and trust for the brands through interactive communication channels such as group/ community, Google Business, Trip Advisor, Grab Food, and Shopee Food.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
Manage the Customer Database of all brands and do the weekly report on customer satisfaction report to submit to HOM and Operation Department.
Follow communication procedures, guidelines, and policies
Maintain a positive attitude focused on customer satisfaction. Put our customer’s experiences as a priority if there are any conflicts.
Brief the operation team of all the guest&039;s feedback, complaints, ETC, always follow up and follow through on a timely basis, unless IT&039;s urgent.
Make a phone call to a certain group of customers to check out the service quality of an individual brand.
Manage all customer communication channels such as hotline phone calls, Facebook/ Instagram Messenger, Zalo, Whatsapp, ETC. to help generate sales leads.
Support other tasks from MKT Department
Understand key customer individual needs and address these to other departments for high-satisfaction service delivery.

REQUIRED EXPERIENCE:
-Fluent in English.
-Social media savvy & good communication skills
-Well-organized and can multi-task
-Must be familiar with: Microsoft Office Tools & Google Tools (Drive, Sheet, Docs, etc.), Facebook/ Instagram Business Suite.
-Attention to detail.
-Ability to work under pressure & deadline
DESIRED EXPERIENCE
-Good Communication and writing skills
-Demonstrated ability to interact with customers and third parties that reflects highly on the Company’s Standard
-Problem-solving, reasoning, motivating
QUALIFICATION
-Bachelor&039;s degree in Hospitality Management or related field.
-Equivalent work experience. Must be fluent in English, both verbal and written.

WORKING TIME:
Monday to Friday (08:30 AM - 05:30 PM)
TRAINING OPPORTUNITIES:
- Chances to learn from experienced leaders and managers
- Promotion opportunities
- On-the-job training all the times
WORKING ENVIRONMENT:
- Friendly and supportive colleagues
- International working environment
ALLOWANCES:
- Social Insurance will be paid after 2 months of probation
- Meal and parking allowances
- Union welfare
- Annual leave 12 days/ year
- Competitive salary, allowances, bonus, service charge, Tet holiday bonus, gift,...

Cập nhật gần nhất lúc: 2022-10-11 22:12:04