Customer Service Officer

Customer care:
Actively collect, and bring to Centre/Academic Manager’s attention, concerns and feedback from parents relating to customer service, teaching quality, students’ progress, and anything else in order to continuously improve centre overall customer satisfaction ratings.
Follow company’s customer experience journey procedure to ensure regular and quality interaction with parents and students to provide parents information about students’ progress, assessment results, school information…
Be the contact point between parents, students, and centres. Support parents in providing information, handling customer feedback, requests, and concerns.
Understand individual parent’s wants and needs to give the best possible support and give prompt action when needed to ensure the highest level of customer satisfaction.
Supporting teachers in class:
Work with foreign teachers and actively identify students in need of support. Deliver tutoring sessions for students when needed.
Understand the curriculum and act as a teaching assistant in the class for foreign teachers.
Checking students’ homework before class and reminding parents/students to complete homework.
Support teachers by preparing materials and classrooms for assigned classes.
Re-enrollment:
Engage with parents, with support from the Academic and Centre teams, to promote re-enrollment.
Administration and others:
Support admissions work with tasks such as placement testing and arranging classes when required
Support with centres activities and events.
Any other tasks assigned by line manager that reasonably fall within remit.
Greeting parents and students at the door prior to class time and support them getting into centres/classrooms.
Maintain/update student/class information in the company system.

Learning attitude
Independent and teamwork
Shift working and weekends
English communication

- Competitive salary, negotiable depending on candidate&039;s ability
- Be trained on job knowledge
- Annual team building activities with the company
- Full welfare policy according to the regulations of the company and the state

Cập nhật gần nhất lúc: 2022-11-10 14:52:05