Customer Service Specialist

- Work Location: 14 Flr, TTC Tower, 253 Hoang Van Thu, Wrd 2, Tan Binh Dist, HCMC
※ Customer care
- Answering the customer's inquiry or question
- Solving the issue after checking with operation team
- Visiting the customer regularly for getting VOC
- Having a meeting with customer when we have issue
- Contact with new customer for arranging the meeting
※ Contract
- Keep communication with customer for making the contract (HQ Legal team will support for contract term & condition)
- Sending quotation to customer after getting guide from manager (Pricing team is existed internally)
- Other tasks as assigned by Manager.

- Logistics working experience: over 3 years
- University degree and above
- Effective English communication (written and verbal).
- Good MS Office.
- Excellent Customer service skills.
- Customer-oriented mindset
- Requires minimum supervision
- Strong Problem-Solving skills.
- Pro-active.
- Able to work under pressure
- Dynamic, enthusiastic, hardworking and have mind of target achievement.
- Good at both team working and independent working, and have good mind at services management.
- Have positive mind and willing to go out for visiting.
- Matching “Right Way”
- Faithfulness