Customer Service Staff

- Contact customer to inform back order information to process accordingly
- Forwarding all issues which are out of limits to the department windows and following up to make sure all complaints replied to the customers accordingly
- Handling all tasks assigned by the CS Supervisor. (i.e.: back-up planning, making the statistic report, database review …)
- Receiving all phone calls, includes customers’ orders, inquires, complaints … and recording accordingly
- Filing document orderly as SOP ( sales order, report…)
- Attending department and company meetings
- Attending trainings provided by the company which are necessary to handle the job
- Answering inquiries and solving complaints within limit (i.e.: trade promotion scheme, product information, order status,... )
- Ensuring that all necessary checks for all sales orders are performed before the encoding
- Processing sales orders received from any order sources into the system
- Coordinating with all relevant departments and principals to verify irregular orders

- MS Office skill
- SAP experience is prefer
- English is prefer
- Location: Binh Tan District, Tan Tao Industrial Park
- Graduated from Intermediate upon (background of economics or medicine is preferred)

Nghỉ phép năm
Công tác phí
Chăm sóc sức khỏe
Tăng lương
Đào tạo
Chế độ bảo hiểm
Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2021-08-02 17:22:02