CUSTOMER SERVICE SUPERVISOR

Key responsibilities:

1. 
   

   Employee Development and Management:

   
   

• 
  

  Train and provide development opportunities for staff.

  
  


• 
  

  Ensure annual goals are complete and communicated.

  
  


• 
  

  Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members.

  
  


• 
  

  Monitor and evaluate team members, and adjust training where needed.

  
  


• 
  

  Attract, retain and develop high potential talent.

  
  


• 
  

  Positively lead and influence team members to partner together to achieve individual and business goals.

  
  

1. 
   

   CS operation:

   
   

• 
  

  Champion customer needs and follow-up on customer inquiries.

  
  


• 
  

  Provide responsive order management support including order entry, or expediting and shipment information to customers.

  
  


• 
  

  Partner with Inside Sales to achieve sales goals.

  
  


• 
  

  Communicate, implement and interpret customer service policies and procedures.

  
  


• 
  

  Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development.

  
  

• 
  

  Bachelor degree.

  
  


• 
  

  9+ years working experience.

  
  


• 
  

  Strong written, verbal and telephone skills.

  
  


• 
  

  Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software.

  
  


• 
  

  Excellent customer service skills.

  
  


• 
  

  Possess leadership, mentoring, training and project management experience and skills.

  
  


• 
  

  Strong presentation experience and skills.

  
  


• 
  

  Knowledgeable of call center operations and product lines.