Customer Service Supervisor (Bilingual in English & Chinese)

Job overview:
This position will supervise the day-to-day activities of a Customer Service Team.
Key responsibilities:
Employee Development and Management:
- Train and provide development opportunities for staff.
- Attract, retain and develop high potential talent.
- Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members.
- Positively lead and influence team members to partner together to achieve individual and business goals.
- Monitor and evaluate team members, and adjust training where needed.
- Ensure annual goals are complete and communicated.
CS operation:
- Communicate, implement and interpret customer service policies and procedures.
- Champion customer needs and follow-up on customer inquiries.
- Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Partner with Inside Sales to achieve sales goals.

- Knowledgeable of call center operations and product lines.
- At least 03 years as Leader roles with the team size above 10 members.
- Bachelor degree.
- Bilingual skills in English & Chinese (full professional proficiency).
- At least 07 working experience in Manufacturing/ Apparel/ Footwear/ Retail Brands.
- Excellent customer service & presentation skills.
*** Working location: Lot E01, Trung Tam street, Long Hau Industrial Park, Can Giuoc, Long An (Shuttle buses are provided from all districts in HCMC)

Chế độ bảo hiểm
Chăm sóc sức khỏe
Xe đưa đón
Laptop
Phụ cấp
Nghỉ phép năm
Tăng lương
Đào tạo
Chế độ thưởng

Cập nhật gần nhất lúc: 2021-08-28 23:33:32