Customer Service Supervisor (Outbound, Inbound, Chat)

- Monitoring and evaluating employees' work

- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI

- Support knowledge and support information about technical, electronics for agents

- Develop plans for training and re-training for employees

- Support to resolve complaints with customers according to job requirements

- Experience in quality support and training, operational management in the field of customer care (priority for Technical)

- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.

- Provide Activity Report as Team performance report daily, weekly and monthly bases.

- Check attendance, calculate incentives for agents.

- Other tasks assigned by OPD

*** BENEFITS:

- Salary: Negotiate – based on actual ability of candidate

- Annual leave 18 days

- Annual salary increase

- Social insurance, health insurance, unemployment insurance in accordance with the law

- Health care (PVI) insurance package.

- International, fair and transparency working environment.

- The 13th month salary regime

- Annual company trip

- At least 01 year experience as outbound, inbound, chat Supervisor/Team Leader (directly manage a team).

- Fluent English (both verbal and written) 

- Data-driven, self-motivated, can-do attitude, supportive mindset

- Good at planning and organizing, communication, presentation, interpersonal and problem solving

- Work independently and proactively take on new responsibilities