Customer Service & Supplier Executive- PVMI

General Description

This candidate must be a self-starter who is able to work in a fast paced and dynamic environment. This candidate must be a team player to ensure good working cooperation between the different Business units locally.
The role is the Central point of contact for all supplier operational topics related to Warehousing at the Bonded facility in Ha Nam. This role will coordinate all supplier onboarding and commercial issues. Additionally, this role will manage the customer engagement life cycle connected to DELL programs.
To be responsible to operate the customs operations and local transportation to ensure in the delivery best-of-class service to internal and external customers topics related to Warehousing at the Bonded facility Ha Nam. This candidate must have good communication and vendor management skills in order to maintain positive client relations.
To be responsible to control settlement with stakeholder.

Specific Accountabilities

Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
Work with vendor, supplier, factory and RHO team to achieve customer’s expected service level.
Ensure all commercial and contractual activities are captured and process within DBS is executed in a compliant manner.
Settlement to Customer and Vendor on time.
To provide advises related to country specific business, customs requirements and operations.
Perform Customer services activities to meet customer demand
Plan, organize and control all supplier activities ensuring compliance to regulations and ensuring highest level of service availability to operations.
Prepare and update all PVMI mandatory Documents, such as invoice/packing/HBL, Shipping Guideline, Training slide…
Work hand in hand with RHO Supplier On-Boarding Team to carry out required agreement pursuance with PVMI Customer’s Suppliers.
Control contract and Legal documents in Bonded Warehouse.
Ensure flawless operation activity related to Supplier customer service activities
Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
Support daily operations.
Follows and update status of cargo from Port to Bonded Warehouse and delivering cargo to factory.
Communicate and settle with customer on warehouse issues and initiatives
Ensure the accurate and timely movement of all transportation to- and from specific locations within the service standards agreed with the Customer.
To monitor, analysis and share the status of supplier’s shipment, warehouse activities to related stakeholders.

Skills Required

Good Communication and presentation skill
Good spoken and written English
Fast Response
Customer – Oriented
Well verse with MS office applications
Able to work in a team and under time pressure
Able to analyze data and prepare presentations.
Good understanding of warehouse processes and WMS, SAP…

Experience and Qualifications

Minimum 3-year experience in Logistics or Supply Chain Management, preferably with a 3PL or Distributor
University Degree upwards
Experience in tracing the variance inventory, stock take, SOPs, etc
Experience in Customs, Trucking, Customer Service
Experience working in Bonded warehouse is prefer

Cập nhật gần nhất lúc: 2022-05-27 14:52:04