Customer Service Team Leader (18M - 20M)

Manage the allocated budget according to the assigned area
Working with relevant agencies and organizations in customer complaint settlement activities
Organize the implementation of customer care programs following the company&039;s orientation and policies
Participate in and support company events
Building a reporting system on Call Center, CRM, and e-commerce systems
Training on customer complaint handling skills for relevant departments
Coordinate with other departments to develop and complete the system of policies and procedures related to customer service activities
Coordinate with sales and related departments to handle customer complaints about works and services
Manage hotline response activities, call center consultation, and customer care email
Build and ensure the operation of the hotline, chatbox, and SmartOSC for e-commerce

Excellent verbal and written communication skills, persuasive communication skills – both Vietnamese and English
Proactive attitude, hardworking, systematic, and very structured, able to work both independently and within a team
Skills in listening, problem-solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward-thinking
Minimum of 1-2 years of customer service experience, with at least one year of team lead/supervisor experience in a Call Center environment
Experience in team management with strong leadership skills driven by achieving/exceeding successful company targets and KPIs.
Ability to learn and adapt in a fast-moving environment. Familiarity with e-commerce is a plus.

Làm việc trong môi trường năng động, chuyên nghiệp có nhiều cơ hội thăng tiến
Chế độ tham gia BHXH, BHYT, BHTN theo quy định của Nhà nước
Giờ làm việc: Làm việc từ Thứ Hai đến Thứ Sáu, Nghỉ Thứ Bảy và Chủ nhật hàng tuần
Được làm việc với các chuyên gia trong và ngoài nước, có cơ hội trải nghiệm và nâng cao kiến thức.
Được tham gia các khóa đào tạo nâng cao nghiệp vụ do Công ty tài trợ.
Được review lương mỗi năm, được nghi nhận và đánh giá nhân viên dựa theo năng lực và đóng góp

Cập nhật gần nhất lúc: 2022-12-16 06:42:04