Customer Services

*** KEY REQUIREMENTS
●Communication skills including negotiation and presentation skills
●Proficiency in Microsoft Office and other travel-related software
●Fluent in English communication skills (writing and speaking)
*** KEY KNOWLEDGE AND SKILLS
●At least 2 years of experience
●Experience in travel and working with foreigners are big pluses.
●Skills in document preparation and management
●Ability to work independently and take initiative
●Persuasive, active listening, good communication, and building business relationships
●Dynamic, creative and able to work under pressure
*** KEY CORE BEHAVIOURAL COMPETENCIES
●Achievement orientation – focuses on achieving results, performing required tasks, prioritizing tasks, and looking for solutions to problems.
●Customer service – thinks of internal and external customers when making decisions and performing tasks. Ensures all customer needs are met.
●Accountability – takes ownership of key responsibilities and the achievement of results related to main responsibilities and tasks.
●Teamwork – works well with other people both on a one-to-one basis and in groups; works well as a member of a team to achieve a shared goal.
●Initiative – uses skills and knowledge to take action to solve problems and improve company processes and procedures.
●Communication – able to communicate effectively with others using a range of methods including verbal, written, graphic (presentations), or other types of communication.
●Learning orientation – aware of areas where personal improvements can be made and look for ways to learn and develop skills.
*** Benefits:
•Competitive salary: Competency-based pay
•13th-month salary
•Tet bonus based on seniority and capacity
•10% salary bonus on special occasions: 30/4, 2/9, 1/1.
•Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity).
•Health insurance, social insurance.
•Professional training during a probation period.
•Positive working environment: kindly, dynamic, and creative

Cập nhật gần nhất lúc: 2023-02-11 21:40:03