Customer Services Associate (Manufacturing, Đồng Tháp)

Position Purpose
Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face to ensures delivery of excellent customer service through accurate and fast processing of sale orders in professional way.
Job Description
35 % Customer Services:
- Gather customer’s information and redirect to the Customer Service Supervisor or Manager and the system.
- Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
- Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
- Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
- Interact with customers via phone, email, social media to provide and process information in response to inquiries, concerns, and requests about products and services.
35 % Order intake and invoicing:
- Invoicing
- Review and release orders on hold where applicable
- Input order into system, checking products availability, credit,… and response to customers
- Receiving order from customers.
20% Internal control process and documentation:
- Daily review and checking numbers of order and invoicing documentation
- Scale control: scaling, checking tolerance and approval process
- Follow standard processes and procedures of receiving and loading
10% Others
- Bank reconciliation; visit customers
- Others as assigned

- University graduate
- Customer oriented.
- Good at communication, excellent listening skills.
- Strong work ethic.
- Conflict resolution.
- Having 1-2 years of relevant experience
- Multitasking ability to actively listen and type notes simultaneously.
- High sense of teamwork and adaptability.
- Experience in customer service in manufacturing companies is a plus
- Flexibility with shift patterns.

Chăm sóc sức khỏe
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Cập nhật gần nhất lúc: 2021-02-27 10:30:02