Customer Services Specialist

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
• Analyze technical service requests from English/French/German speaking customers
• Have high speed interaction with stakeholders across Europe/US
• Process the requests according to agreed solution and handle change requests.
• Ensure the deliveries are on quality, on time
• Have high speed interaction with Product team in Switzerland and Vietnam
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, ...
• Participate in special technical projects upon request.
• Work closely with Services Manager to maintain service deliveries and quality.
• Provide estimation and propose alternative solution if needed

• Bachelor&039;s degree in Computer Science, Telecommunication or related
• Open for fresher up to 2 years experience working in IT industries
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Experience with software testing/coding/Customer Services, working in product&039;s company is a strong plus
• Strong communication and presentation skills
• Has a strong customer oriented mindset
• Knowledge in HTML, CSS, Javascript
• Good at logical and critical thinking to propose accurate solution to customers
• Proficient in English is required; knowing French is a strong plus
• Knowledge in SQL is a plus

Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland

Cập nhật gần nhất lúc: 2022-08-19 11:42:04