Customer Solutions Manager/Senior Manager

*** Job Purpose:
This role is to deliver all company level/strategic and CS KPIs, including best-in-class customer experience at new service channel as The Gallerie/ PruVenture, Bancassurance,…..
*** Job Responsibilities:
• Regularly visit The Gallerie/ Pruventure Offices to provide timely solutions/advices in terms of customer service activities including frequent training and guidance for Pru Planners/ Business Development Managers to ensure delivery of services excellence under PVA standards, including one door services and customer service recovery
• Coordinate with other departments to ensure the implementation of all projects, action plans under Customer Service Department on schedule, including crisis handling.
• Develop the service standards for customer service at Central region.
• Closely work with Bancassurance salesforce to deliver the service solutions for customers’ inquiries/ issues/ complaints.
• Manage and monitor the implementation of Customer attrition, customer experience under in-charge region.
• Responsible for risks assessment and management in business operations under management zone.
• Perform other tasks as assigned by manager.
• Promote customer retention activities under management zone to achieve the business goals, including: premium collection, conservation, policy maturity, and management of orphaned customers.
*** Job Accountability:
This role is to manage customer services activities at The Gallerie/ Bank partner & Bancassurance workforce in the region. The position holder must ensure the successful implementation of Customer Services Strategy under his/her management to achieve company&039;s strategic growth targets up to 2023 and exemplary people management in regards to team efficiency, productivity, quality control and team spirit.

*** Qualifications: College or BA degree, majors: Economics, Banking or Foreign Trade
r Service industry
*** Knowledge and skill:
• Demonstrations of core values: Empathetic, Curious, Nimble and Ambitious (advantage)
• Critical thinking and sound judgement
• Advanced communication
• People Management
• Business Commercial acumen

13th salary and performance bonus

21 annual leave day per year

New laptop for each employee

Cập nhật gần nhất lúc: 2021-08-31 01:40:19