INTRODUCTION
About Fetch:
Our mission is to offer Vietnam’s most talented technologists a platform to connect with some of the world’s leading tech companies and build their expertise on a global scale. Over 4 years, Fetch has built a good reputation and is trusted by many Vietnamese and foreign companies; And Fetch will continue its good work to bridge the divide between the World and the Vietnam Tech sector.
Fetch Technology Vietnam is a comprehensive global provider of HR and Talent Acquisition Services, focusing primarily on the technology fields. Founded in 2016, Fetch Technology Vietnam helps foreign companies of all types and sizes reach their potential by providing the talent and support to efficiently build and scale a high-performing, distributed workforce in Vietnam.
About the client:
The Foundation’s mission is to re-invent how they experience payments, rebuild trust and integrity in the financial industry and be at the forefront of financial inclusion. They inspire and educate developers and partners to use their Network and build an ecosystem of financial applications together that is open source, seamless and interoperable.
Their global and fully remote team is constantly iterating, solving problems, and working together to empower Defi (decentralized finance) and Crypto first businesses around the world.
Their first product, their Invoicing, allows any business and organization to bill and receive payments in both traditional currencies and digital ones such as USDC, DAI, and USDT among many others on the list.
Through their suite of financial apps dedicated to crypto-first companies, they’re building a network that connects businesses around the world.
RESPONSIBILITIES
Partner with the Product team throughout the customer lifecycle to prevent churn.
Manage conversations and documentation processes.
Team up with our Business Development team through the onboarding to ensure the successful activation of new accounts.
Hold weekly updates to provide constructive feedback.
Showcase the value of Their Finance and ensure customer happiness and engagement
Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using their apps.
Showcase the value of Their Finance and ensure customer happiness and engagement. IP.
Partner with the growth team to prepare NPS content and launch plan.
REQUIREMENT
Motivation to be a champion of customers and represent their voice with empathy.
A proactive approach to managing the day-to-day operations.
Ability to handle conflicting priorities, creative problem solving skills.
Experience with hands-on account management or customer success management in the technology or finance sectors.
Motivated and passionate about the cryptocurrency industry.
Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes.
Strong desire to learn, curiosity to understand how things work.
Strong written and verbal communication skills.
WHY YOU‘LL LOVE WORKING HERE
Unlimited holidays.
Corporate retreat.
Healthcare reimbursed 100%.
Remote budget.
Stock Options.
