Customer Support

 Answer support phone lines and emails 

 Resolve technical issue/errors related to DiCentral web services 

 Train customers to use their DiCentral web account 

 Work with EDI mapping in upgrading EDI maps 

 Track support inquires through the support CRM insuring the customer issue is resolved 

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 Experience in Customer Service, Technical Support or related field preferred 

 Must be customer-service oriented; Actively look for ways to help people 

 Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely 

 Must have a strong attention to detail; Careful about detail and thorough in completing work tasks 

 Efficient able to handle and resolve client issues quickly and accurately 

 Ability to work in a dynamic and fast-paced environment 

 Working Time: 40 hours/Week,  9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts. 

 Willingly to work at weekends 

Oversea Training in US, Canada 

Full Social Insurance 

Extra Healthcare Insurance 

13th Month Salary & Talented Retention Bonus 

Annual leave: 14 days, Thanks Giving, … 

Training: PMBok, BABok, ISTQB, English, Microsoft Certificate… 

Teambuilding, Company trip… 

Clubs: Football, Ping Pong, …