Customer Support Agent - Online Streaming Account - Working in Kuala Lumpur

What’s your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Respond to customer queries:
• Provide a great customer experience in an engaged, personal, courteous, welcoming,
caring, professional, and enthusiastic fashion to all customers
• Support both member and non-member inquiries via phone or chat in a non-scripted
environment by providing the right solution in the best way.
• Be a true brand ambassador by living the brand values in each customer interaction.
• Demonstrate cultural awareness and sensitivity when interacting with customers and
colleagues from all over the world.
Resolve issues:
• Identify, diagnose, and troubleshoot customer issues (e.g. issues around streaming, billing,
account settings, etc.) in a careful and vigilant manner and provide general question
assistance.
• Escalate any issues that require supervisor, tier 2, or tier 3 assistance correctly and
appropriately providing the right level of context and detail.REFERENCE NO. TDCX/HR/JD/ Version 1.0 Internal Use Page 2
Be a great team member:
• Demonstrate consistent, reliable attendance and schedule adherence with a positive,
constructive, and enthusiastic attitude.
• Give and receive performance feedback with teammates, supervisors, and colleagues
regularly to continue to improve your skills and knowledge.
• Stay up to date on official information.
category of employment in the organization and for the effective implementation, maintenance, and
continual improvement of the Quality Management System of TDCX.
Any other duties and responsibilities that may be assigned to you by the management within your

Who are we looking for?
• You have great communication skills, among which the ability to convey information
• Fresh graduates are encouraged to apply
• Candidate must possess at least a Diploma in any field.
concisely and clearly in a friendly and professional manner.
• You have great problem-solving skills and the ability to search for and quickly take in all
necessary information to help you solve the customer’s issue
• You love communicating via chat/DM and are as natural in that as in a regular
conversation.
• You have great typing skills (scores at or above 40WPM) and excellent written
skills – perfect grammar and spelling, clear and concise writing that adds to an efficient
resolution for the customer requests.
communication
• You have experience streaming on various devices.
• You have a basic understanding of computer, device, and home networking terminology
(operating systems, browsers, routers, modems, etc.)
• You have a basic knowledge of computer, phone (apps), gaming systems and more, which
are all used for streaming (PS4, Xbox, Apple TV, etc).
• You have previous experience with customer service (experience with technical support
preferred).
• Excellent English and local language communication/written skills.
• Excellent attention to detail.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated.
Benefits:
- Location : Malaysia (KL Sentral area / Nearby LRT & KTM & MRT)
- 20 RM per day of shift allowance if staff works in the office
- Follow Malaysia public holidays.
- Free air ticket from Vietnam to Malaysia
- Working hours - Monday to Friday (3pm – 12am)
- Permanent job / Full time
- Free accommodation for 1 month

Attractive incentive bonus packages and recognition programs

Medical insurance coverage, covid care

Monthly training and workshops, along with coaching opportunities for career growth

Cập nhật gần nhất lúc: 2022-11-26 02:52:04