Customer Support Engineer

Reports to Engineering/Technical Manager
Main Jobs and Responsibilities:
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Develop Service technical documentation
Timely complete and submit all required paperwork
Timely and professionally handle field service calls and issues arising from the field service visits
Provide on-site installation, validation and commissioning of beverage packaging products
Create and maintain service information.
Perform hands-on on-site troubleshooting and service
Provide high level technical support to external customers at their location
Interface with cross functional work teams such as Quality, Operation, Supply Chain and Marketing/Sales

Professional knowledge/ skill/experience:
• Experience in service and maintenance of high-speed bottling and capping equipment is preferred.
• Travel: Approximately 50%, Primarily Vietnam, but also potential international travel within SEA.
• Working knowledge of MS Office, Excel
• Bachelor’s degree or equivalent technical qualifications in mechanical engineering or physical sciences.
• Qualification: Engineering degree from a reputable university

In accordance with company policy

Social insurance, health insurance, unemployment insurance according to Labor Laws

Cập nhật gần nhất lúc: 2021-08-30 02:10:22