Customer support representative cum Social media specialist

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products/services inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• To develop articles and scripts for blogs, contents for different media platforms


• Assist in writing contents for different media platforms


• Content research and development


• Create interesting content in different tonality and selling points according to the target audience.


• Edit and proofread copy as needed


• Prepare calendar for scripts and writings


• Interpret creative direction and adapt points from creative brief and translating into attractive copy concepts


• Developing social media content plans that are consistent with the company’s brand identity.


• Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.


• Managing a high volume of daily or weekly social media posts.


• Communicating with social media followers, including responding to queries in a timely manner.


• Using analytical tools such as Google Analytics, Hubspot, and Facebook Insights to monitor and evaluate the company’s social media presence and performance.


• Preparing monthly reports on social media marketing efforts.


• Suggesting recommendations to adjust the social media marketing strategy for optimal results.


• Staying up to date on best practices and emerging trends in social media.


• Any Adhoc duties as and when required

Requirements:

• Degree/ Diploma in Marketing, Mass Communication, or another related field.


• Experience in an advertising agency or related industry is an added advantage


• Updated with media and social media trends


• Outspoken, Confident and well-groomed


• Vietnamese copywriting and English copywriting


• Translation


• Work well under Pressure, Results-oriented


• Multi-tasking and time-management skills, with the ability to prioritize tasks.


• Ability to work in a fast-paced, high-pressure environment


• Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy


• Location: Ho Chi Minh City


• Working days: 5.5days a week


• Working hours: Monday to Friday 8 AM – 5 PM Saturday 8 AM – 12 PM

Additional Information

Career Level Entry Level

Qualification Advanced Diploma or higher

Employment Type Full-Time/Part-time

Job Specialization Media, Communications

Years of Experience 1 Year

Salary Expected salary