Delivery Manager - Nha Trang

MISSION STATEMENT

Coordinate the implementation and steer profitably growing delivery service on country level

ROLES

- Participate on all decisions to be taken in order to develop profitable delivery business within the MCC country organization

- Preparation of delivery concept / MTP

- Suggestion on organization and staffing in the area of delivery service

- Steering adjustment of delivery concept & execution

KEY RESULT AREAS

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  Development of country delivery strategy and delivery Business case


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  Definition and validation of objectives with Regional Managers, Heads of Store & Field Operations and TGMs


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  Driving delivery activities throughout MCC country organization (as an interface between the store execution and local HO functions)


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  Being responsible for the implementation of delivery concept, i.e. functionally leading the organization’s and goods flow process´ set-up in stores, resulting to defined Service level and coordinating all related functions towards the objectives


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  Organization of regular meetings with Head of Regional Operations, Head of Store & Field Operations, TGMs, Senior Buyers, SCM, IM, DCM and DS Delivery to inform and exchange on progress in delivery business


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  Interact with following functions in local organization in terms of:

– with Buying to align on procurement of defined range

– with SCM / Logistics to align on goods ordering, goods receiving and replenishment in store / platform, transportation

– with Controlling to set up Business Case and create reporting

– with Finance to set up and implement the payment system and credit management

– with IM/IT to install and improve IT-support for delivery processes, maintenance and support

– with HR to align on recruitment and appropriate delivery training of all involved resources

– with Operations to align on sales approach (1-2-1), store operations, lay-out, FO&SO organization and investment to assets (construction & fittings)

– with TGM/Marketing about customer target groups, acquisition, assortments, pricing, promotion, services, communication and competitors

– with Quality Assurance align HACCP standards for processes & products & staff in the delivery area

– with Internal Audit about all processes to ensure the right independent control within the entire scope of delivery service

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  Monitor delivery execution & results (weekly, monthly and quarterly) and take actions to improve if necessary


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  Performance indicator : delivery sales / sales share, CM1, Service Level

WORKING RELATIONSHIPS

Internal: Operations Director, Regional Managers, Head of Store Operations and Field Operations, DC Managers, HR-Department, Buying Department, TGM, Marketing, SCM / Logistics, IT/IM, Controlling

External: Work Council (where available), External Partners (e.g. Workforce Agent, Customers, Associations, Suppliers, Logistics Service Providers)

PEOPLE SPECIFICATIONS

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  Senior manager, minimum 5 years experience in Food Service


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  Preferably University degree (Business Management with a specialisation in Marketing / Trading or related subjects) or comparable mix of high school degree and working experience


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  Entrepreneurial and customer focus, ability to quickly adapt the Metro Cash & Carry business to the Delivery Business


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  Very good project management skills


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  Strong skills to handle a budget / BC


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  Very good communication and negotiation skills


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  Presentation skills, large audiences, working group in stores/platforms as well to country board


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  Must be fluent in local language & good English speaking / writing 


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  Experience in Food Service on the positions as e.g. Regional KAM, Distribution manager, Customer service manager


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  General Business Management experience


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  Experience in Setting up new businesses & with Project Management


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  Mature personality with high level of assertiveness


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  Self-disciplined with ability to work independently


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  Positive & open minded, extravert, consequent


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  Entrepreneur, Target and results driven  


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  Intrinsic motivation for customer care


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  Strong analytical, conceptual and organisational skills


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  Capacity to challenge existing operations, processes, systems and roles / to drive “change” in an established organization


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  Acts as a role model with positive vision to lead


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  Strong coaching and training ability


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  Enjoying to motivate and to develop people


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  Ability to adapt to new culture and people


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  Ability to integrate him-/ herself into existing structure and side functions


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  Ability to build up, lead and coach the team