Digitalization & CRM Trainer

Training Design
- Develop annual training plan based on cross functions TNA results
- Execute training plan, guidelines, procedures, forms
- Carry out all training and development programmes
- Follow up and monitor training budget effectively
- Work closely with internal and external providers on designing course content to match with TNA results
- Maintain and update training material, training reports
- Develop training materials that aligned with TNA or upon requests.
Training Delivery
- Prepare logistic for training courses
- Implement training and development plan of supervisory, officer, staff levels
- Cooperate with internal trainers to roll out training programs which are developed and administered in house
- Coordinate with external trainers for training implementation.
Training Evaluation
- Conduct participants' evaluations right after completing training programs
- Coordinate with department/ function heads to evaluate staff performance progress within 3 months after completing training programs
- Evaluate added value of training courses and provide inputs for following training sessions
- Control training budget and evaluate return on training investment
Operations
- Follow the company policies, procedures, regulations, document and reporting systems
- Maintain the company standards
- Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.
Sales Coaching and Mentoring
Work closely with centres staff/ supervisor/ manager to understand centres' performance and area of improvements
Follow up with centres’ performance and conduct coaching/ mentoring sessions to improve performance _ based on the new approach
Follow up to maintain coaching/ mentoring effectiveness.
Quality Control
Ensure centres' performances with accounts targets
Assess and evaluate centres and staff regularly to follow up with their performance
Monitor the effective training evaluation system to have detailed data and develop improvement plan.