_ Ensure the annual BP of all companies under Service Center are developed in compliance with the business strategy/module/plan of NLL and submitted within the timeframe required by NLL and by Group.
_ Manage NL Service to make it work smoothly to meet customer satisfaction.
_ Ensure company policies and legal guidelines are communicated all the way
_ Develop an annual personnel plan to meet the business targets/goals in order to come up with the proper operation budget, which is aligned with NLL CEO and Group
_ Achieve growth engine, key revenue stream, sustainable recurring income, value creation/ price uplift and customer satisfaction/ brand loyalty values.
_ Supporting in the operation of all the companies under Service Center, if required, to achieve their annual target.
Manage business growth, main revenue, sustainable regular revenue & added value.
and its future.
_Provide strategic guidelines to Subsidiaries GD in developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels, including but not limited to: improve NPS (Net Promote
Set strategic goals, objectives, budgets, policies, and procedures
with regards to the customer service.
_Create a culture and processes which achieve the business goals and objectives
_ Monitor management the variation of construction cost from budgets.
from the top down in all companies and that they are always followed.
_Ensure all regulations and development directions consistency with NLL and
_ Manage real estate trading floor, expanding distribution channel system.
_ Monitor issue and update projects’ procurement plan.
_ Provide strategic advice to NLL CEO to have accurate view of Service Center
_ Manage and support all the companies under Service Center to achieve their BU values.
_ Manage service of transportation, exploitation, and development of transportation system.
_ Develop and manage the implementation of the comprehensive business strategies/module/ plans by planning cost-effective operations and market development activities for all companies under Service Center for short-term and long-term in compliance with the business strategies/module/ plans of NLL to facilitate the target achievement Build-up, implement, control, up-date policies and operating procedures of the subsidiaries in compliance with the provisions of the Group and current legislation.
Manage stakeholders & customer satisfaction.
_ Responsible for all performance of the businesses within Service Center.
_ Generate operation and implementation reports.
_ Call Resolution, identify new tools and technologies to better serve the customer, drive better sales through service, drive quality and consistency, work effectively with all peers and the board/stakeholders to negotiate and influence customer improvements, etc.
_ Score, empower and engage the Customer Service Team, enhance the First
_Coordinate with other units to set regulations, standards,
project completion.
_ Coordinate with contractors, vendors, consultants, and other units to ensure