Dispute Senior

- Daily monitor performance of group 5-10 agents to ensure agents reach KPIs as required, especially in the first 2 months;
- Play role as buddy to support newbies adapt with daily tasks as well as recognize issues and proactively find ways to enhance agent s performance;
- Be knowledgeable about processes and policies to guide agents handle special/crisis cases and delivery coaching to improve mistakes/performance;
- Support Team leader in operation tasks (cases assignment, backlogs control, ect) and implementation areas to achieve team goals with clear guidance and engagement.

- College’s degree required;
- Experience in customer service, call center is essential;
- Good at problem solving skill;
- Good at communication and negotiation abilities;
- Ability for judging dispute cases;
- Ability to work under pressure;
- Preferred basic English skills and MS Excel skills.

Cập nhật gần nhất lúc: 2022-04-21 16:36:04