Duty Manager

Supervises overall activities in the department.
Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly.
Ensures good communication and cooperation between front office department and other departments.
Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day are performed accordingly to standards and hotel requirements.
Prepare revenue and occupancy forecasting
Maintains a personalized service standard of the reception by constant training and motivation of the team members.
Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.

Previous experience with Accor or Luxury hotel Chain
Exceptional communication skills English and Vietnamese, verbally and written.
Minimum 2 years Experience in similar position.

Attractive local package
Develop your talent trough learning programs by Accor Academy.
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Joining an iconic property in a historical site.

Cập nhật gần nhất lúc: 2022-08-03 04:42:04