Duty Manager Front Office

Assist in Task Force Teams for new openings
Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
Conduct daily briefing & ensure IQ standard is followed
Attend management morning briefing if needed/requested
File daily reception report and documents systematically.
Perform Check in & Check Out at the reception
Encourage rooms & breakfast upselling daily to the team and share result and feedback
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Announce VIP rooms to Housekeeping and F&B departments
Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
Maintain daily courtesy call sheet and share feedback/action with the manager
Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
Ensure VIP rooms are ready, checked and all in order prior arrival
Assist in achieving TrustYou targets
Attend Credit meeting when requested
Check online comments (Trip advisor, Booking.com etc) and investigate issues then report to the manager
Attend Revenue meetings when requested.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Attend and chair the daily briefings.
Ensure guest comments are investigated and reply back to guest accordingly
Check Hotel situation, occupancy, functions, groups, MIPs
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
Attend guest requests and take action accordingly
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Handle issuance of guest room key cards and ensure effective control for guest security.
Other duties as assigned.
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Carry out any other reasonable task (which may not be stated here) as requested.
Register and process check in for all arrivals
Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training
Handle guest complaints and take action immediately to ensure satisfaction is delivered
Check Paymaster daily and give feedback RDM with action taken
Assist Hotel Manager on Duty when/if required

Experience at least 3 year as the same position.
Good in Guest service and solving problem.
Fluent in English communication.

As Accor policy.
Service charge in probation.
Contributing insurance HI, SI, UI as law.

Cập nhật gần nhất lúc: 2022-05-14 02:02:03