Duty Manager/ Quản Lý Trực Ca

• Conduct regularly inspection rounds to all areas of the hotel with emphasis on the close scrutiny of the operating departments both in the front-of-the-house and back-of-the house areas, complete inspection check-list and make comments on irregularities.
• Provide feedback to management regarding directives to be carried out by the operations staff.
• Provide assistance to the Front Office Manager in organizing, directing and coordinating front office activities.
• Is thoroughly familiar with the manual back up system.
• Ensure that the staff adheres to all policies established or directed by the hotel and enforce discipline at all times.
• Maintain an incident logbook of all pertinent and important events throughout his entire shift, and turn-over the same to the on-coming Duty Manager.
• Shall enforce all hotel policies, including authorizing or denying requests from the operational departments as may be deemed appropriate.
• Foster and enhance a professional relationship with all guests to ensure that they are well taken care of. Receive feedback from guests necessary to improving the delivery of quality services.
• Is responsible for the safekeeping and correct release of all valuables left for an arriving or in-house guest.
• Follow up on pending irregularities as well as on the working order of elevators, lobby lights, air conditioning and other hotel equipment&039;s.
• Supervise front office personnel; also verify the accuracy of reports emanating from the receptionists.

Can work night-shift

Be able to work under pressure and by shift.
Strong experience of customer orientation, outstanding negotiation and communication skills.
Fluent in English and Vietnamese (both oral and written).
Excellent organization and planning skills.
Minimum 01 year of experience in the similar position in travel industry
Computer skills: Word, Excel, Power Point, Opera system.
Degree in Hospitality is an advantage.

12 days full paid leave a year, insurances paid in accordance with the Law
Competitive package of salary and benefit.
Professional working environment. Care about your career advancement

Cập nhật gần nhất lúc: 2022-06-24 07:13:03