E-Commerce Assistant Manager or Manager

Drive the Estore platform’s feature development plan to serve the digital business.
• Capture the market demand in the collaboration with the cross-functional teams to design and plan the platform feature specification.
• Plan, submit and keep tracking on the development timeline to make the features roll-out on time.
• Proactively seek opportunities to improve/optimize the platform performance to enhance customer experience, expand the business capacity and maximize ROI/AOV and conversion rate.
• Partner with cross-functional team to align the business project with the analytics insight to continually improve sales
Manage all resources to ensure the 27/4 running system for the online business.
• Generate all product content based on the HQ sources and follow up with the internal and external contacts to ensure implementation on the relevant sites.
• Manage the online inventory process to ensure stock availability for listing and sales.
• Manage the third party systems integrated with the platform (Payment gateway, SMS gateway, Trade-In portal, Installment Portal, Zendesk, etc.)
• Manage and optimize product display with the pricing accuracy in the sites.
• Identify, implement and manage eCommerce marketing tools including email, social media, SEO and SEM, and Google analytics
Collaborate with other departments for the online business service commitment.
• Support the customer service, logistics, 3pls, marketing team to fulfil the order and deliver the best user experience on the company product and service.
• Collect the internal requirements to improve the backend system from stakeholders in order to enhance the entire business operation process.
• Train and assist all stakeholders to work on the eCommerce platform smoothly.
Market Insight: assist the online head to build up and monitor the business KPI through all the analytics portal (BI tools/tableau, Adobe, Google Analytics), sourced from the ecommerce platform (Hybris)