E Commerce Key Account Manager

E Commerce Key Account Manager position.

• Location working: HCMC
• Report to: Ecommerce Business Development Manager

JOB DESCRIPTIONS

• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. 
• Closely coordinates company executive involvement with customer management. • 
• Works closely with Customer Support Representatives to ensure customer satisfaction and problem resolution
• Manage Key Account team (4 Key Account Supervisor- 4 teams (20 - 30 Staff)
• Coordinate with CEO/EC Manager to acquire new key Players
• Daily/ Monthly/Quarterly/Yearly forecast the volume from the key accounts 
• Coordinate with other department to ensure the plan suitable with company’s plan and resources
• 
  
• Operate as the lead point of contact for any and all matters specific to company key accounts (top e-commerce players in VN): Tiki, Lazada, Sendo, Shopee,… 
• Build and maintain strong, long-lasting customer relationships 
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors 
• Ensure the timely and successful delivery of company solutions according to customer needs and objectives 
• Assist with high severity requests or issue escalations as needed 
• Identify and grow opportunities to ensure growth volume/revenue of customers

• 
  
• Understand how E-commerce operating in Vietnam and E-commerce trending in Vietnam, SEA, and other markets. 
• Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competitors
• At least 3 years working as Account/B2B Sales/Business Development or equivalent position. 
• Experience in delivering client-focused solutions based on customer needs 
• Experience of team management from >=10 members for at least 2 years 
• Fluently English communication (direct communication, email and phone)
• Good Computer (especially office: excel, power point) skill.
• Presentation skill (both English and Vietnamese)

Cập nhật gần nhất lúc: 2019-07-06 08:38:17