E-commerce Operation Executive

Systems and data sponsor: Point of contact for feature improvement to improve the traceability and the efficiency of actions performed inside of systems by data, and inventory
Costs: Monitor e-commerce cost centers and provide cross function improvement plans to further improve the profitability of e-commerce operations
Issue resolution: Ensure all incoming requests from customers are acknowledged, owned, handled within agreed time, and handled leaving a good customer experience
Store/Warehouse operations: Resolution of bill discrepancy between Prism and Magento. Training for stores on usage of Prism Ecom function
Others task from manager’s request.
Operations: Monitor operations excellence and provide cross function improvement plans
Feedback: Collect feedback across channels and propose an action plan to improve customer experience via cross functional initiatives
Packaging: Strategy and procurement
Refund : Cross check issue, revenue, orders, processing refund to customer
Third-party: Manage relationship with third party companies (packaging, storage, logistics, payment gateway) in terms of contract, quality, timeliness, and pricing of services

Work closely with Platform for an overall strategy in platform familiarity with ecommerce retail environment in Local (Lazada, Shopee, Tiki, ...)
Familiar with data management
Ability to develop relationships with appropriate teams regarding delivery processes
Understanding of order management/customer fulfilment in an e-commerce context
Knowledge of online technologies and their use in delivering customer and business benefits
Experience in customer service management

Cập nhật gần nhất lúc: 2022-05-27 12:43:03