E-KYC Officer

- Ensure the Service level delivering excellent experience to customer.
- Other tasks assigned by BOD
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/service.
- Provide support and guidance of registering and utilizing Shinhan’s products/service to new customers via Mobile banking (SOL).

- Ability to work under high pressure
- Demonstrated commitment to customer service and attention to details
- Ability to work in shifts (including night shifts)
- Relevant experiences (Financing/banking, CS) are preferred.
- Good interpersonal, negotiation and presentation skills

Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2021-01-19 16:00:02